Individual and group support
Take practice further than training alone.
Coaching helps staff and managers step back, consolidate their skills and build new habits into the situations they meet every day.
Who it is for
Coaching works just as well for one person as for a whole team, depending on the situation to be addressed.
- Service managers
- Front-of-house teams
- Support teams
- Staff facing difficult situations
- Teams that have already attended a course
- Organisations going through change
Possible objectives
What the support can work on
Objectives are chosen with you at the outset, then reviewed as the work goes on.
- Improve the way people relate to customers
- Build confidence in difficult conversations
- Work through real situations
- Bring practices into line across the team
- Handle complaints better
- Support the rollout of a service charter
- Track progress over time
The method, in three phases
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Phase 1
Define
- Clarify the objectives
- Identify the difficulties
- Choose the relevant indicators
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Phase 2
Adapt
- Work on real cases
- Adjust practices and messages
- Tailor the support
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Phase 3
Innovate
- Try new approaches
- Build in-house resources
- Make the progress last
Arrangements
A format that suits your organisation
Pace, duration and group size are set according to the organisation's objectives.
First conversation
Let's start by understanding your situation.
Tell us about your objectives, your teams and the difficulties you are facing. From there we can work out which form of support makes the most sense.
Get in touch