24 SàRL

EXPERTISE

24 SàRL offers practical training and expertise comprehensive approach aimed at increasing customer satisfaction, improving communication and improving the quality of Customer Service in general. By placing particular emphasis on continuous improvement, our team helps companies excel in customer management and support.

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CUSTOMER CARE MANAGEMENT TRAINING

COURS CHAPTERS

Rhythm, experession and emotion in the voice, professional keywords;

Actives listening; negociation skills

Management of complaint

MATERIALS

Online course materials allows after registration the download of documents.

Training validated with a proficiency-testing exam attested by a course-completion certificate.

SKILLS

Established process for answering and processing calls;

Understood the parameters of customer’s satisfaction;

Acquired new skills to improve customer service.

THANKS TO

OUR CLIENTS

Some of the brands that have trusted us and improved their customer service

OUR

RECOMMENDATIONS

Chargée de formation Jessica Allaouidine Chargée de formation

« You were very good at identifying our issues and the public service spirit of the RTS, which is not easy! »

Réception Véronique Cina Réception

« Sir, I want to thank you for leading these courses which were very enriching in terms of exchange, know-how and communication. »

Réception LAURIE CHRISTIN Réception

« Dear Mr. Talagrand, it is with great pleasure that I confirm my presence for the training on “Professional reception management” on Monday, June 12, 2017. I look forward to this day. »

Réception Melissa Cangialosi Réception

« Thank you again for this pleasant day and especially for this warm welcome. »

Réceptionniste Gabrielle Michellod Réceptionniste

« I would like to thank you for the day that I followed with the theme of Professional Hospitality Management. »

ABOUT US EXPERTISE