The excellence in service has a considerable strategic and economic value that is difficult for your competitors to replicate.

1. Define key points in the customer journey
2. Select improvement tracks
3. Establish a process and gather user feedback

The multiple steps of this training will walk you through the process continuous improvement. The steps will be interspersed with videos, methods and best practices. This assignment puts the Customer support team in the role of a manager. You will identify opportunities to improve customer satisfaction